Shipping & Returns
We offer fast shipping and a flexible return policy for all custom orders.
Return & Refund Policy
We accept returns only if the item:
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Does not match the approved proof, or
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Arrives damaged or defective
To be eligible for a return:
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Contact us within 14 days of delivery
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Item must be new and unused
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Return shipping is the customer’s responsibility
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Exchanges are not accepted
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No restocking fees will be charged
Refunds are processed within 3 business days of receiving the returned item.
To start a return, please contact us using the form at the bottom of this page.
Shipping Policy
Fast Proofs. Free Shipping. Rush Options Available.
We treat every order with care and priority. Each piece is custom-made and personally reviewed to ensure it meets our standards — no automation, no shortcuts.
Standard Orders
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Proofs sent: within 1–2 business days
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Production & shipping: within 1–2 business days after proof approval
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Delivery time: USPS typically delivers in 3–4 business days
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Total turnaround: 5–9 business days from order to delivery
Rush Orders
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Proofs sent: within 1 business day
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Production & shipping: next business day after proof approval
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Delivery method: 2-day express shipping
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Total turnaround: 3–4 business days from start to finish
Shipping Cost
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Standard shipping: Free within the continental U.S.
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Rush shipping: Available at checkout for an additional fee
Tracking
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Tracking information is emailed as soon as your order ships.
Order Availability Notice
Please Message Us Before Ordering
Every keepsake is custom-designed and engraved by hand. Because we don’t outsource or automate anything, we accept a limited number of orders each day.
To ensure we can meet your timeline, please use the contact form at the bottom of this page before placing your order.
We’ll confirm availability, answer any questions, and make sure your keepsake gets the care it deserves.